Responsible Gambling

At Casino Adelaide, we are committed to providing a safe, fair, and enjoyable gaming environment for all our patrons. We believe that gambling should always remain a form of entertainment, and we take our responsibility to support the wellbeing of our customers seriously.

Our Commitment

Casino Adelaide operates in full compliance with the Casino Act 1997 (SA) and adheres to the guidelines set by the Consumer and Business Services (CBS) of South Australia. Our Responsible Gambling program is regularly reviewed and updated to reflect current best practices and regulatory requirements.

Recognising Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

Do you spend more money on gambling than you can afford?
Do you gamble to escape stress, anxiety, or personal problems?
Have you lied to family or friends about your gambling habits?
Do you feel restless or irritable when trying to cut back on gambling?
Have you borrowed money or sold possessions to fund gambling?
Do you chase losses by continuing to gamble after losing?

If you answered yes to any of these questions, we encourage you to seek support.

Self-Exclusion Program

Casino Adelaide offers a voluntary Self-Exclusion Program that allows individuals to ban themselves from the casino premises for a nominated period. Self-exclusion can be arranged for a minimum period of 12 months and can be extended indefinitely.

To apply for self-exclusion, please visit the Casino Adelaide Responsible Gambling desk in person or contact us directly:

Address: North Terrace, Adelaide SA 5000
Phone: (08) 8212 2811
Email: [email protected]
Hours: Available 24 hours a day, 7 days a week

Self-exclusion is also available through the BetStop – National Self-Exclusion Register, which covers all licensed wagering and online gambling services in Australia. Register at www.betstop.gov.au.

Pre-Commitment and Spending Limits

We encourage all patrons to set personal spending limits before they begin playing. Casino Adelaide supports pre-commitment tools that allow you to:

Set daily, weekly, or monthly deposit and loss limits
Receive alerts when approaching your nominated limit
Take a cooling-off break from gaming at any time

Speak to a member of our Responsible Gambling team at the gaming floor for assistance setting up these tools.

Responsible Gambling Tips

Set a budget before you play and stick to it
Only gamble with money you can afford to lose
Take regular breaks during your gaming session
Do not gamble under the influence of alcohol or drugs
Balance gambling with other leisure activities
Never gamble to recover previous losses
Keep track of the time you spend gambling

Support for Family and Friends

Problem gambling affects not only the individual but also those close to them. If you are concerned about a family member or friend, support is available. You can speak confidentially with our Responsible Gambling officers on-site or contact one of the support services listed below.

Support Services in Australia

If you or someone you know needs help, please reach out to one of the following free and confidential services:

Gambling Help Online
Available 24/7 — free counselling, information, and support
www.gamblinghelponline.org.au
Phone: 1800 858 858
Lifeline Australia
Crisis support and suicide prevention
www.lifeline.org.au
Phone: 13 11 14
Beyond Blue
Mental health support and resources
www.beyondblue.org.au
Phone: 1300 22 4636
MensLine Australia
Support for men experiencing emotional difficulties
www.mensline.org.au
Phone: 1300 78 99 78
Consumer and Business Services South Australia (CBS)
Regulatory body overseeing gambling in South Australia
www.cbs.sa.gov.au
Phone: 131 882

Minors and Underage Gambling

Casino Adelaide strictly prohibits entry to anyone under the age of 18 years. Our staff are trained to identify and refuse entry to minors. Valid photo identification may be requested at any time. If you suspect a minor is on the premises, please notify a staff member immediately.

Staff Training

All Casino Adelaide staff complete accredited Responsible Gambling training as part of their induction and participate in ongoing refresher programs throughout the year. Our team is equipped to identify signs of problem gambling and to provide appropriate referrals and support to patrons in need.

Responsible Gambling Signage and Information

Responsible Gambling information, brochures, and support materials are available throughout the casino floor, at the main entrance, and at all gaming areas. These materials are provided free of charge and are updated regularly in line with current South Australian regulations.

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling officers are available on-site 24 hours a day, 7 days a week. Do not hesitate to approach any staff member or visit our Responsible Gambling desk located near the main gaming floor entrance.

Address: North Terrace, Adelaide SA 5000
Phone: (08) 8212 2811
Email: [email protected]

Last updated: June 2026. Casino Adelaide is committed to reviewing and updating this policy in accordance with the latest South Australian and national responsible gambling standards.